ARWOOD WASTE, INC.
Please read this Policy carefully, because by using the Site, you are acknowledging that you understand and agree to the terms of this Policy, and consent to the types of information and the manner in which we may collect, use and disclose such information. If you do not agree to the terms of this Policy, please do not use the Site.
We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the Policy the date it was updated. This Policy was last updated on: June 1, 2019. We encourage you to review this Policy from time to time to make sure that you understand how any information you provide will be used. Each time you access the Site, the most recent version of the Policy will apply. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.
This Policy applies solely to information collected by the Site.
I. Information we collect
Personal Information You Provide to Us
We only have access to and collect personal information that you voluntarily give us by filling out our online forms, email or other direct contact from you, such as: your name, date of birth, credit or debit card number, bank information (i.e. bank name, account number and routing number), shipping address, mailing address, billing address, telephone number, email address, reasons for requesting our equipment and services, and email preferences (collectively, “Personal Information”). If you request a quote from us, on occasion, we may share the information you have provided to us in requesting the quote with our service providers and subcontractors. This information is only used to provide you with the services you have requested.
If you do not want this information to be shared with our employees, service providers and subcontractors, upon your request, we will not share your information. However, your ability to access and use our site, requests quotes, and request equipment and services, may be limited or interrupted.
Information Collected by Automated Means
Whenever you use the Site, we and/or our service providers, may use a variety of technologies that automatically collect information about how the Site is accessed and used (“Usage Information”). Usage Information may include, in part, browser type, operating system, the page viewed, the time, how many users visited the Site, and the website you visited immediately before the Site. This statistical data provides us with information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page, which websites they are coming from and which hyperlinks, if any, they “click” on. Usage Information helps us to keep the Site user friendly and to provide visitor’s with readily accessible and helpful information. We may also use your Usage Information to troubleshoot issues with access or use of our Site. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.
We believe that such technology usage is fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user’s legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.
In the course of collecting Usage Information we may also collect your IP address, MAC Address or other unique identifier (each a “Device Identifier”) for the computer, mobile device, internet provider or other technology (collectively, “Device”) you use to access the Site. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers. Our computers identify your Device by its Device Identifier. When you visit the Site, we may view your Device Identifier. We use this information to identify repeat visitors to our Site. We also may use this information to enhance the Site and troubleshoot issues with access or use of our Site. We may associate your Device Identifier with your Personal Information.
The technologies used on the Site, including Device Identifiers, to collect Usage Information may include, without limitation:
Web Beacons – We may also include web beacons (also known as web bugs, Internet tags, pixel tags, tracking pixels and clear GIFs) with the content and information that we deliver to you, which we will use to collect information regarding your interaction with our Site. A web beacon is a transparent graphic image placed on a web page or in an email, which indicates that a page or email has been viewed or that an email has been forwarded. In addition, a web beacon allows us to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by us. A web beacon may also tell your browser to get content from another server.
Cookies and web beacons (together, “Site Cookies”) may enable us to track and target the interests of our users to enhance the experience on our Site, track user actions/behavior on our Site and track the effectiveness of our Site.
If you want to prevent the use of certain cookies, you do have the ability to opt out. Please refer to the “Your Access to and Control Over Your Information” Section below for details on how to opt out.
We use Google Analytics to understand how users use our site so as to enhance the user experience on our Site. If you wish to opt-out of Google Analytics, go to https://tools.google.com/dlpage/gaoptout?hl=en-GB.
II. How Do We Use Your Information?
We will use your information to respond to you regarding the reason you contacted us. We will also use your information as follows:
Registration – A user may need to complete a registration form and create an account with us in order to use certain aspects of our Site, such as online payments. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our Site in which you have expressed interest or subscribed to, send you payment reminders and allow you to easily change your Personal Information for purposes of making payments or accessing our services.
Quote Request – We may request certain Personal Information in order to fulfill a request for a quote. This information may be used by us or shared with our service providers and subcontractors to build and ensure the accuracy of our quotes and provide you with the requested services. For clarity, we do not share billing or financial information to our service providers and subcontractors in providing you with a quote or the requested services.
Orders – We may request information from you on our order form. To place an order for equipment and services with us, you must provide contact information (like name, billing address and delivery address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to service your orders. If we have trouble processing an order, we will use this contact information to contact you.
Customer Service – Unless you ask us not to, we may contact you via email in the future to tell you about changes to our services, or changes to this Policy.
If at any time you wish that we cease communication with you, please notify us using the contact information provided below in the “Contact Us” section.
III. Do We Share Your Information?
We will not trade, rent, share or sell your Personal Information to third parties, unrelated to providing you with quotes, equipment and services, unless you ask or authorize us to do so.
Unless you ask or provide your consent to do so, we will not share your Personal Information with any third party outside of our organization, except as necessary, with our service providers and subcontractors in order to fulfill your orders and requests (e.g. to deliver equipment or provide waste collection services), or troubleshoot issues you may have with our Site or your account. Only employees, service providers and subcontractors who need the Personal Information to perform a specific job (for example, billing, customer service, delivery of equipment or collection of waste) are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.
We provide paid products and/or services on our Website. In that case, we may use third-party services for payment processing.
We will disclose Personal Information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena, or (b) will help to: enforce our policies; protect your safety or security, including the safety and security of property that belongs to you; and/or protect the safety and security of our Site, us, our employees, our service providers, our subcontractors, other third parties, or equipment that belongs to us, our service providers, or our subcontractors. Disclosures in this limited scenario would be made to a court of law, law enforcement, or other public or government authority.
Your Access to and Control Over Your Information
We offer you choices regarding the collection, use, and sharing of your Personal Information. Our Services do not currently respond to browser-based do-not-track signals. You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser’s Help menu to learn the proper way to modify your browser’s cookies setting.
If you disable cookies, some features may be disabled that make your site experience more efficient and some of our services may not function properly.
You may do the following at any time by contacting us via the email address or phone number provided on our Site:
- See what data we have about you; if any.
- Change or correct any data we have about you.
- Have us delete any data we have about you.
We do not charge for these service. Your request will be processed within 30 days of the date on which we receive it.
If you do not want your information to be shared with our employees, service providers and subcontractors, upon your request, we will not share your information. However, your ability to access and use our site, requests quotes, and request equipment and services, may be limited or interrupted.
Please note that we may maintain information about an individual rental or service order in order to complete that transaction and for record keeping purposes.
IV. What Steps Do We Take To Protect Your Information?
We take measures designed to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We provide physical, electronic, and procedural safeguards to protect Personal Information we process and maintain. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other types of misuse. To protect the confidentiality of Personal Information maintained in your account, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Site by any person using your password. Please advise us immediately if you believe your password has been misused.
V. Does This Policy Apply to Other Websites Linked To Or From the Site?
VI. Do We Collect Information From Children Under the Age of 13?
The Site is not intended for use by children under the age of 13, and Arwood does not knowingly collect or use any Personal Information from such children. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such Personal Information from our database.
VII. What if I am resident of California?
California requires operators of websites or similar services to make certain disclosures to users who reside in California regarding their rights, specifically:
Shine the Light
For clarity, we will not trade, rent, share or sell your Personal Information to third parties unless you ask or authorize us to do so. However, if we disclose Personal Information that is primarily used for personal, family, or household purposes of a California user to a third party for said third party’s direct marketing purposes, we will identify such third party along with the type of personal data disclosed, upon your request.
For further clarification, please refer to the “Contact Us” section below. Under California law, businesses are only required to respond to a user’s request once during any calendar year.
Some browsers give individuals the ability to communicate that they wish not to be tracked while browsing on the Internet. California law requires that we disclose to users how we treat do-not-track requests. The Internet industry has not yet agreed on a definition of what “Do Not Track” means, how compliance with “Do Not Track” would be measured or evaluated, or a common approach to responding to a “Do Not Track” signal. We have not yet developed features that would recognize or respond to browser initiated Do Not Track signals in response to California law. In the meantime, there are technical means to prevent some of the tracking. See Section “Your Access to and Control Over Your Information”.
This Policy and the privacy practices of Arwood will be subject exclusively to the laws of the State of Florida in the United States. Arwood makes no representation that this Policy and our practices comply with the laws of any other country or jurisdiction. Users of the Site who reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using the Site, you consent to the transfer, processing, and use of your information outside of your country.
IX. Contact Us
If you have any questions about this Policy, please contact us at 16150 Main Street North, Jacksonville, Florida 32218, email us at: [email protected], or call us at 904-751-2177.